Job | Business Analyst Digital Transformation (NL/FR/ENG) | Brussels

Looking for a new challenge in Business Analysis? Look no further, we have just the job for you.

DKV Belgium, a loyal partner in insurance, but there’s more than meets the eye —we’re a dynamic team of around 500 engaged colleagues driving digital transformation. As part of the international Munich Re Group, we proudly lead private health insurance in Belgium, supporting our clients during good and difficult times. You will arrive in an environment where everybody is able to be who they are, where you can get the most out of yourself day in and day out, with the support of your colleagues.

Together, we put our values of success, diversity, collegiality, and development into practice every day to strengthen the trust of our two million clients.

Sounds like a plan? Continue reading!

What the key tasks will look like

We’re hiring an experienced Business Analysts to join our Transformation Team who will focus on new technologies, carve-outs of legacy systems, digitalization, automation, and innovation to enhance customer journeys and on organizational, regulatory, and compliance projects to strengthen our business foundations.
You’ll be part of a dynamic team of 19 professionals (PMO manager, strategy manager, program managers, transformation leads (project managers), business analysts, change/lean experts) working on high-impact projects that redefine how we serve our 2 million policyholders. 
As Business Analyst, you will: 

• Bridge Business & IT: Translate business needs into clear, actionable requirements
• Requirements engineering: Write, challenge, and align high-quality requirements and acceptance criteria
• Testing & quality: Define test cases, contribute to test plans, and monitor results
  
• Process optimization: Analyze AS-IS and TO-BE processes, identify improvements, and deliver solutions
• Stakeholder management: Keep stakeholders informed, engaged, and open to change
• Collaboration: Bring energy, creativity, and a can-do attitude to every project. You will be reporting to the program manager.Required skills and competencies

Background

• Experience: 5+ years as a Business Analyst being the bridge between business and IT. Insurance experience is a strong asset.
• Analytical skills: Business analysis, BPMN, process modeling, requirements writing, testing
• Communication skills: Excellent written and verbal presentation skills, active listening skills and an ability to challenge, support and inspire business users
• Mindset: Structured, detail-oriented, results-driven and customer-focused
• Customer journeys: Good understanding of E2E customer journeys and the impact of business process and system changes on those
• Languages: Dutch, French, and English (native in one, professional in others)
• Passion: Digital transformation, IT and innovative technologies

Want to grow with us?

At DKV we offer you a varied job with growth opportunities (thanks to training, coaching, growth projects, and internal mobility) and all this at a prime location in the heart of Brussels.

Besides a competitive gross salary, we offer an extensive standard package of extra-legal benefits such as:

• insurance package (hospitalization, ambulatory insurance, guaranteed income insurance, pension plan)
• a year-end premium, collective company premium, and individual bonus
• flex reward-plan
• meal and eco vouchers
• internet and homeworking allowance
• car or mobility budget 

Moreover, you can count on an attractive leave scheme (up to 34 days), flexible working hours, and the possibility to work from home up to three days a week. This way of hybrid working guarantees you a good balance between work and your private life.

We are an equal-opportunity employer. All aspects of employment are based solely on performance, competence, conduct, or business needs. If you require any support or access requirements, we encourage you to advise us at the time of your application so that we can make any reasonable adjustments needed to support you through your recruitment journey.