Job | Business Process Management Specialist (BPM) | Brussels

Looking for a new challenge as Business Process Management Specialist ? Look no further, we have just the job for you.

DKV Belgium, a loyal partner in insurance, but there’s more than meets the eye —we’re a dynamic team of around 500 engaged colleagues driving digital transformation. As part of the international Munich Re Group, we proudly lead private health insurance in Belgium, supporting our clients during good and difficult times. You will arrive in an environment where everybody is able to be who they are, where you can get the most out of yourself day in and day out, with the support of your colleagues.

Together, we put our values of success, diversity, collegiality, and development into practice every day to strengthen the trust of our two million clients.

Sounds like a plan? Continue reading!

The BPM Officer supports all departments in designing, modeling, and continuously helping to improve business processes using company`s standard process management tool (Adonis). The role ensures that processes, risks, controls, and IT systems are documented consistently and in line with our internal BPM Guidelines and Group norms. Maintaining a global business perspective is essential to ensure that all material business processes are identified and documented.

The BPM Officer is part of  the NFR (Non-Financial Risk) team and actively contributes to the ORCS/ICS (Operational Risk Control System / Internal Control System).

You will be part of the Non-Financial / Operational risk management team at DKV Belgium and you will work on improving and further developing the process landscape in line with requirements of the company.

In this, you will closely work together with Process Owners of all departments and colleagues in Risk Management at DKV Belgium N.V. and at ERGO Insurance N.V. as well as ERGO group level.

What the Key Tasks Look Like:

Process Modeling & Documentation

• Support all business units in documenting and modeling their processes using Adonis.
• Ensure process models follow the internal BPM Modeling Guidelines and Group norms, including integration of risks, controls, IT systems, and outsourcing aspects.
• Maintain the central process repository and ensure process documentation is complete, consistent, and up to date.
• Ensure all relevant IT systems are correctly reflected, linked, and maintained within the process models.

 Governance, Quality & Compliance

• Coordinate review and validation of process models for adherence to standards, methodology, and quality criteria.
• Develop and maintain BPM policies, guidelines, templates, and best practices.
• Ensure alignment with applicable Group-level standards and norms, translating them into local BPM practices.
• Support process owners and subject matter experts during audits, inspections, and quality checks.

Risk & Control Integration (ORCS/ICS)

• Collaborate closely with the NFR team to ensure proper alignment between business processes, operational risks, and internal controls.
• Facilitate the incorporation of risks and controls into process models to support ORCS/ICS exercises.
• Assist departments in identifying process-related risks and designing effective controls.
• Plan and coordinate the yearly process update in line with ORCS/ICS exercise, ensuring timelines are met and outputs are aligned with internal and Group requirements.
• Prepare and deliver status reports and identified risks to management, highlighting progress, findings, and deviations from the norms.

Training & Stakeholder Engagement

• Provide training and coaching for employees on process modeling, risk identification, BPM methodology, and use of the Adonis tool.
• Act as a point of contact for BPM-related questions and support requests across the company.
• Promote a process-oriented mindset and continuous improvement culture throughout the organization.

Depending on your expertise and the task distribution within the team, you may support the NFR team on additional cross-functional initiatives.

Under supervision from the Head of the Non-Financial Risk Management Department your work will require field collaboration with Process Owners and/or subject matter experts of all departments and colleagues in Risk Management as well as other support functions and other companies of the ERGO Group (mostly ERGO Insurance N.V.).

Internal and External Contacts – Hierarchical Position:

Internal contacts:

• Representatives from “first lines of defense” e.g. business departments and support functions;
• Colleagues from Risk Management and other 2^nd line of defense functions.

External Contacts:

• Business Process Management and Risk Management employees of ERGO Group BPM and IRM (Integrated Risk Management in Düsseldorf);
• ERGO Insurance N.V. colleagues.

You report directly to the Head of Non-Financial Risk Management department, which reports to the Chief Risk Officer.

Contribution to Operating Results:

This role contributes directly to the company’s operating results by safeguarding process quality, operational stability, and compliance with internal and Group standards. By ensuring accurate and up-to-date documentation of processes, risks, controls, and related IT systems, the BPM function safeguards the completeness and reliability of the company’s process landscape. This consolidated and consistent view supports multiple corporate exercises and enables efficient coordination, reduced operational gaps, and improved business continuity and overall organizational readiness.

Required Skills and Competences:

• You obtained a bachelor or master’s degree in Business Administration, Information Systems, Process Management, or related field or equivalent through experience.
• You are fluent in English (both spoken and written), knowledge of the local languages (French and/or Dutch) is an asset.
• You have a prior work experience in the Insurance (or more general Financial Services) Industry, and knowledge of the key processes and operational procedures (incl. key risks and controls) in a health and life insurance company, is a big asset.
• You have experience in business process modeling (ideally BPMN) and familiarity with process management tools (Adonis preferred).
• You have a good understanding of operational risk, internal control frameworks (ORCS/ICS experience is a strong plus), IT system landscapes and how they integrate into business processes.
• You have strong analytical, organizational, and communication skills, with the ability to work with various stakeholders across departments, aligning requirements and facilitating consensus.
• You have the ability to look beyond to see how various factors connect.
• You have a continuous improvement mindset, experience with Lean/Six Sigma is a plus.
• You are a team-player, but also able to work independently to complete a task successfully.
• You are a quick learning, who takes initiative and drives for results.
• You have a great eye for detail.

Want to grow with us?

At DKV we offer you a varied job with growth opportunities (thanks to training, coaching, growth projects, and internal mobility) and all this at a prime location in the heart of Brussels.

Besides a competitive gross salary, we offer an extensive standard package of extra-legal benefits such as:

• insurance package (hospitalization, ambulatory insurance, guaranteed income insurance, pension plan)
• a year-end premium, collective company premium, and individual bonus
• flex reward-plan
• meal and eco vouchers
• internet and homeworking allowance

Moreover, you can count on an attractive leave scheme (up to 34 days), flexible working hours, and the possibility to work from home up to three days a week. This way of hybrid working guarantees you a good balance between work and your private life.

We are an equal-opportunity employer. All aspects of employment are based solely on performance, competence, conduct, or business needs. If you require any support or access requirements, we encourage you to advise us at the time of your application so that we can make any reasonable adjustments needed to support you through your recruitment journey.